Refund policy

At Kandy4U, we strive to ensure you are completely satisfied with your online purchase. If you're not happy with your order, we're here to assist you.

1. Returns

• Eligibility: Returns are accepted for non-perishable items purchased online within 3 days of delivery. Perishable items, including candy, cannot be returned unless they are defective or damaged upon arrival.
• Condition: Items must be unopened, unused, and in their original packaging to qualify for a return.
• Proof of Purchase: A digital receipt or order confirmation email is required to process any return.

2. Refunds

• Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund via email. If approved, a refund will be processed to your original method of payment within 5-7 business days.
• Partial Refunds: Partial refunds may be granted in certain situations (e.g., items not in their original condition or returned more than 3 days after delivery).
• Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

3. Damaged or Defective Items

• Reporting Issues: If you receive a damaged or defective item, please contact us immediately at info@kandy4u.com.au with details and photos of the product and the issue. We will arrange for a replacement or refund as necessary.
• Replacement: If you opt for a replacement, it will be shipped to you at no additional cost.

4. Non-Returnable Items

• Non-Returnable Items: Certain items, such as gift cards and perishable goods (including most candy), are final sale and cannot be returned or exchanged.

5. Return Shipping

• Return Shipping: Customers are responsible for paying return shipping costs unless the item is defective or damaged. Please use a trackable shipping service or purchase shipping insurance, as we cannot guarantee receipt of your returned item.

6. International Orders

• International Returns: For international orders, return shipping costs and any associated customs fees are the responsibility of the customer, except in cases of defective or damaged products.

7. Contact Information

For more information or assistance with your online order, please contact us:

• Email: Info@kandy4u.com.au